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Return & Exchange Policy

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Please note: Customers must contact Topdowngames Customers Support to initiate return of product. This page details how to return products purchased online at topdowngames.

 

Preowned Guarantee

All pre-owned product has been carefully tested, and is guaranteed to work. If you are not completely satisfied, simply return the product within 7 days for your money back or identical exchange or exchange of product in the same value within 30 days of purchase.

 

New product returns

Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in sellable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return. Terms and conditions of manufacturer’s warranty apply to defective video games systems and computer hardware after 30 days.

 

We do not accept returns of:

  • Any product(s) returned more than 30 days from the date on the packing slip.
  • Any product(s) that has been opened (taken out of its plastic wrap).
  • Any product(s) not in its original condition.
  • Any product(s) that is damaged, played, or is missing parts.
  • Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.