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Shipping FAQs

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Topdowngames processes and ships items Monday through Thursday. Orders placed on Friday, Saturday or Sunday will be processed and/or shipped the following business day.

We will not process or ship orders on Nigerian National Holidays and Religious holidays in respect of our workers and third party Contractors. In addition, processing and shipping of orders might be delayed due to unforeseen circumstances like National Elections, Civil Unrest or Fuel Scarcity.

Weekend delivery

Topdowngames does not ship, nor are deliveries made, on weekends.

Customer Pickups

Topdowngames accepts customer pickup at case by case basis. As we are an ecommerce store, our business model is to process and ship to customers. Customers will still be charged the regular shipping rate even if pickup services are performed. Please contact our Customer Support at 08136304343 or email us at topdowndeals@zaynitegroup.com to request pickup of your product.

Orders Placed on Jumia, Konga and Kaymu Marketplace

Topdowngames sells on Konga, Jumia And Kaymu Website. Shipment Costs for orders placed on these websites are based on their shipment rates and not Topdowngames. Topdowngames will ship using the couriers advised by these companies. Customers are requested to Contact the respective marketplace customer services for additional information.

 

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Cash on Delivery

Topdowngames provides Cash on Delivery Services to all locations in Nigeria. Customer is required to have the exact Cash available during the delivery of the Products. Assigned Courier will contact Customer to schedule the delivery.

Non Acceptance of Shipped Order

Customers ordering Cash on Delivery orders are urged to accept and pay for their ordered products. Topdowngames support members will contact customer to confirm the order before order is dispatched. If customer does not confirm, Customer order will be cancelled. Most importantly, as Topdowngames incurs additional cost for return of unaccepted shipments, Customer will not be allowed to select Cash on Delivery on future purchases. Our Goal at Topdowngames is to keep shipping rates low for our customers and request for Gamers to accept and pay for their ordered shipment

International Shipment

Topdowngames does not deliver to customers residing outside the Federal Republic of Nigeria.